# Maiko Hospital Information System

> Hospital Information System (HIS)
> Vendor: Maiko HIS Team
> Origin: Democratic Republic of the Congo (DRC)
> Availability: RDC y Africa
> Deployment: Cloud in the EU
> Website: https://maiko.health
> Demo: https://maiko.health/demo
> Sales: hello@maiko.health
> Info: hello@maiko.health
> Security: hello@maiko.health

## Product overview

Complete HIS platform for private clinics and hospitals in DRC, Africa, and international markets. Secure, GDPR-compliant, and purpose-built for healthcare.

## Modules

- Electronic Health Record (EHR/EMR): Complete patient records, medical consultations, diagnoses, treatments, and progress notes. Specialty-specific templates.
- Scheduling: Appointment scheduling, resource management, automatic reminders, and consultation occupancy optimization.
- Billing: Billing to patients and insurers. Rates, discounts, payment methods, and PDF invoice generation/download.
- Hospitalization: Admission and discharge management, hospital census, bed assignment, and stay planning.
- Lab and study orders: Diagnostic test ordering and tracking. Integration with laboratories and external systems.
- PACS DICOM: Native DICOM storage for medical images. Built-in browser-based DICOM viewer. Compatible with standard radiological modalities.
- Teleconsultation (optional module): Optional telemedicine module. Contact our sales team for availability and pricing information.
- Staff management: Registration of physicians, nursing, and administrative staff. Permissions, schedules, and per-professional calendars.
- Informed consent: Digital consent management and signing. Procedure-based templates and validation tracking.
- Reports and analytics: Dashboards, clinical indicators, operational and financial metrics. Export to CSV and PDF.

## Key capabilities

- Unified platform: All modules integrated in a single platform. Centralized data, connected workflows, consistent user experience.
- Multi-site: Manage multiple clinics or hospitals from a single deployment. Consolidated data with per-site permissions.
- European cloud: Infrastructure hosted in the European Union. No local installation or maintenance. Automatic updates.
- Access from anywhere: Browser-based access. Mobile-friendly. 24/7 availability.
- Built-in security: GDPR by design. Role-based access control. Full audit trails for every action.
- Optimized performance: Fast, responsive interface. Optimized data loading. Instant searches across large volumes of information.

## Interoperability

- CSV: Data export and import
- HL7: HL7 message exchange
- FHIR: Standard FHIR API for interoperability

## PACS

- Native DICOM storage
- Built-in browser-based DICOM viewer

## Billing

- PDF invoice generation and download

## Teleconsultation

- Available as an optional module
- Not included in standard plans
- Contact sales for availability and pricing

## Security

Maiko Hospital Information System uses a zero-knowledge architecture. Patient data is encrypted client-side
before leaving the device. Encryption keys are generated and stored in the customer
environment — Maiko never has access to patient data.

- Zero-knowledge architecture: Clinical data is encrypted client-side before it leaves your device. Maiko never has access to your patient data — not even we can read it.
- End-to-end encryption: AES-256 at rest, TLS 1.3 in transit. Encryption keys are automatically generated and stored in your environment, never on our servers.
- EU cloud hosting: All data is hosted on servers located in the EU. No international data transfers.
- GDPR compliance: Designed and operated in compliance with the General Data Protection Regulation (GDPR).
- Data Processing Agreement (DPA): Data Processing Agreement available to all customers as required by GDPR.
- Multi-factor authentication (MFA): Two-factor authentication to protect user access.
- Single Sign-On (SSO): Integration with corporate identity providers via SAML 2.0 and OAuth 2.0.
- Role-based access control (RBAC): Granular permissions per user, professional role, and system module.
- Full audit trails: Detailed logging of all actions: access, queries, modifications, and deletions.
- Automatic backups: Daily backups with 30-day retention. Guaranteed disaster recovery.
- Data export: Full export mechanisms in industry-standard formats: CSV, HL7, FHIR.

## Pricing

### Starter
For independent practitioners. €99/month.

### Essential
For small clinics and practices. €249/month.

### Professional
For medium clinics and specialist centers. €599/month.

### Enterprise
For hospitals and healthcare groups. Contact us.

## FAQ

Q: What does the storage include?
A: Storage includes clinical documents, attachments, consent forms, and administrative documents. PACS DICOM storage is billed separately based on volume.

Q: Can I change my plan?
A: Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.

Q: Are there setup costs?
A: The Essential and Professional plans have no setup costs. The Enterprise plan may include an onboarding fee depending on the customization required.

Q: How does support work?
A: The Essential plan includes email support during business hours. Professional includes priority email and phone support. Enterprise includes 24/7 support with a custom SLA.

Q: Where is data stored?
A: All data is stored on servers located in the European Union. No international data transfers are made.

Q: Is it GDPR-compliant?
A: Yes. Maiko Hospital Information System is designed from the ground up for GDPR compliance. We offer DPA, right-to-erasure mechanisms, data portability, and breach notification.

Q: Do you offer data migration?
A: Yes, for Professional and Enterprise plans we include data migration support at no additional cost. We support import from CSV, HL7, and other standard formats.

Q: Is teleconsultation included?
A: The teleconsultation module is optional and not included in standard plans. Contact our sales team for availability and pricing information.

Q: Does it support multiple sites?
A: Yes. The Professional plan supports up to 3 sites and the Enterprise plan supports unlimited sites. Each site can have independent configuration with consolidated or separated data.

Q: Is there a free trial?
A: Yes, all plans include a 30-day free trial with full access. No credit card required.

## Agent endpoints

- /agents/product.json — Structured product information
- /agents/pricing.json — Pricing tiers, features, and trial details
- /agents/security.json — Security and compliance details
- /agents/faq.json — Frequently asked questions
- /agents/claims.json — Verifiable product claims
- /llms.txt — This file

## Brand badges

- Construido en RDC
- Disponible en RDC y Africa